Delivery

General information about the online store

KaunisKylä Online store products are sold and maintained by Cultural Vitamin oy (business ID 3122264-2). Product prices include VAT. We reserve the right to change prices and postage.

Ordering

Products can be ordered online at www.kauniskyla.com

All orders are confirmed by e-mail, stating the price of the order, delivery costs and the ordered products. To receive an order confirmation, you must provide an email address when ordering. The customer agrees to the delivery terms valid for each order.

Order confirmation

We will send you an order confirmation by email. If you do not receive an order confirmation, please contact us

sales@kauniskyla.com

Payment methods

Klarna Bank AB acts as the payment service provider.

Delivery time

Depending on the bank's connections, the delivery takes 5-7 working days from the payment.

In some exceptional cases, if the product cannot be delivered, we will notify the customer separately.

Delivery method and costs

The products you order are delivered by Pakettikauppa. The parcel store is owned by Posti Oy (business ID 0109357-9).

The price of the packages is from 5.90e.

Exchange and return conditions

The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right to return only applies to unused and salable products in the original packaging.

NOTE! Failure to pick up a package is not the same as returning. We charge delivery costs for non-collected packages and product returns.

If you want to make a product return, use our code 672516 easily when returning or contact sales@kauniskyla.com for instructions on how to make a return.

We do not receive returns more than 14 days after receiving the goods. Once the refund is approved after receiving and processing, the money will be refunded to your account.

Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product to sales@kauniskyla.com.

If the package is damaged during transport, a complaint must be made to the post office immediately.

We reserve the right to change our delivery terms. Before ordering, the customer should be aware of the valid delivery terms.

Cultural Vitamin Oy treats all customer information completely confidentially.