Delivery

General information about the online store:

KaunisKylä Online store products are sold and maintained by Cultural Vitamin oy (business ID 3122264-2). Product prices include VAT (25,5% in Finland). We reserve the right to change prices and postage.

Ordering

Products can be ordered online at www.kauniskyla.com . For international orders, see below, "Delivery method and cost"

All orders are confirmed by e-mail, stating the price of the order, delivery costs and the ordered products. To receive an order confirmation, you must provide an email address when ordering. The customer agrees to the delivery terms valid for each order.

Order confirmation

We will send you an order confirmation by email. If you do not receive an order confirmation, please contact us

sales@kauniskyla.com

Payment methods

Klarna Bank AB acts as the payment service provider.

Delivery time

Depending on the bank's connections, the delivery takes 7-14 working days from the payment.

In some exceptional cases, if the product cannot be delivered, we will notify the customer separately.

Delivery method and costs

FINLAND

Deliveries are done by our transport partner Shipit Oy Ab (y-tunnus 2705721-8). Delivery cost starting from 12,90€ for one parcel.

INTERNATIONAL SHIPPING

For our customers residing in EU, prices are shown with the VAT/Sales Tax included. Shipping fee will appear on checkout. Shipping costs vary according to destinations, as do delivery times. Deliveries are done by our transport partner Shipit Oy Ab.

Please note that our web shop does not automatically deliver outside the European Union region. Hence, regarding non-EU destinations, we invite you to contact us. We'll try our utmost to find a solution to service you.

For international deliveries outside EU contact us at sales@kauniskyla.com .

How to Proceed:

Once you have selected your choice of items, contact us, and we shall inform you of the total sum including eventual delivery cost and/if any taxes apply. From receiving our quote, you have a 3-day period to to either confirm or cancel the order. The products will be delivered to you as soon as we have received your payment by bank transfer. You will receive a tracking number for the parcel and the estimated arrival date.

Exchange and return conditions

The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right to return only applies to unused and salable products in the original packaging.

NOTE! Failure to pick up a package is not the same as returning. We charge delivery costs for non-collected packages and product returns.

If you want to make a product return, contact sales@kauniskyla.com for instructions on how to make a return.

We do not receive returns more than 14 days after receiving the goods. Once the refund is approved after receiving and processing, the money will be refunded to your account.

Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product to sales@kauniskyla.com.

If the package is damaged during transport, a complaint must be made to the post office immediately.

We reserve the right to change our delivery terms. Before ordering, the customer should be aware of the valid delivery terms.

Cultural Vitamin Oy treats all customer information completely confidentially.